INCREASING RESPONSIBILITY TO CUSTOMERS THROUGH A DYNAMIC QUALITY ASSURANCE SYSTEM IN SOFTWARE DEVELOPMENT

The information explosion has led inevitably to the need to design and implement software solutions to the new information environments faced by any person, group, company, and nation. Measuring software product quality has been neglected for a long time but now both producers and researchers recognize the importance of field testing and assessment software. In this context, the aim of the article is to propose, validate and demonstrate the importance of using dynamic indicators of software quality measurement that reflect the implications that quality has in the emergence of gaps in each stage of the process leading to the achievement of application software. Method proposed is part of applied researches field having the purpose of being a specific instrument for the domain studied and it is intended to become the means by which the required effectiveness for the assumed objectives is reached: increasing responsibility to customers through quality improvement. Moreover, by applying measures to improve product quality, any company signs up in the current trend of increasing responsibility to the client which, in its turn, is an important component of CSR