Users Want That

companies have invested millions of dollars in developing never used or avoided by the very people who are intended to use them? ” They pointed out that “Technically successful, but unused or underused systems cost U.S. businesses millions of dollars each year ” [10]. Their question, “If you build it will they come? ” highlights important disconnects in current understanding of the IT productivity paradox. Even the best-designed information systems are not used if they are not aligned with the system users ’ motivations and commitment. We define the best-designed systems as systems that adhere to good technical design principles, that is, they are technically successful. Such problems occur regardless of user participation in system design, and even when platform, interface, and training problems are not the root cause for system non-use. By Yogesh Malhotra and Dennis F. Galletta User commitment is essential to the success of even the best-designed IT systems. And to make that connection successfully begins by examining the burning question: “Does IT matter?