Terms of Reference

The MIT Ombuds Office is an independent, neutral, and confidential resource for all members of the MIT community. It is an alternate and informal channel of communication. The Office is available to assist faculty, staff of every kind, students and post docs to address any MIT-related concern, except for matters covered by a union-MIT contract or special by-laws. MIT Ombuds listen to people and offer information about Institute policies and procedures. They help people who seek a confidential channel for discussing or addressing an issue of concern without fear of retribution. The Ombuds Office helps to promote ethical conduct and values; to alleviate disruption caused by disputes; and to identify policies, practices, or issues where a systems change may be appropriate. The Office provides a place for people to seek guidance on how to report actual or potential violations of the Institute’s legal obligations, and, if they wish it, to do so anonymously. The Ombuds Office reports to the President in a manner that is independent of ordinary line and staff structures. Ombuds work informally—they have no power to make, change, or set aside administrative decisions or MIT policy. MIT Ombuds do not conduct formal investigations. Ombuds are designated as neutrals; they do not serve as anyone’s lawyer, advocate or representative, nor do they provide protection of legal rights. Their purpose is to seek a fair process for expressing concerns and resolving disputes that ma