Sustainability Criteria Model: A Field Study of ICT4D Project

Community ICT hubs provision in rural areas has been recognised as a promising tool to improve ICT literacy especially in developing regions. However, there are particular challenges in sustainable community ICT hubs provision that lead to low success rates and consequently derive economical, institutional, social, and cultural aspects consideration. The purpose of this study is to identify and understand the sustainability criteria of community ICT hubs implemented at 9 districts in one of the most progressive states in Malaysia. This study uses case study as a strategy to collect its qualitative data through document review, observation, and interview involving 92 respondents. There are 8 sustainability criteria discovered, grouped within 3 sustainability dimensions: social/cultural; economical; and institutional