Training and its Important in the Efficiency of Employees' Performance in Five – Star Hotels in Jordan

This study aimed to evaluate training programs in five-star hotels in Jordan, and its impact to upgrade the performance of their employees. The researcher took a random sample of (50) employees and managers working in five-star hotels, where the study (questionnaire) adopted the addressed key variables. The study concluded that there were negativities concerning the methods used in the training that are not commensurate with the goal of training, where the objectives of the training programs and not in the interest of the work most of the time.Also, there was a weakness in the selection of specialized trainers in different specializations of management operations, reception, a food and beverage. The study also pointed out that there are significant relationship between variables (techniques and methods used in training programs, the duration of programs, selection of trainers and training plans) and variable raise the level of efficiency of workers in five-star hotels in Jordan. So, the study recommended the necessity of work on plans and methods of training commensurate with the objectives of the training courses. Second, the necessity to have qualified trainers who can deliver its members to the desired goals of the courses. Third, create modern ways of training commensurate with the specific objectives of the training operations. Finally finding qualified instructors