The Contribution of Service Quality and Partnership Quality on IT Outsourcing Success

IT Outsourcing is as an act of predetermined subcontracting part or all a firm’s IT function to one or more external vendor. With the increased competitive pressures, many business enterprises have diminished their operating costs and create new opportunities through outsourcing. Given the dearth of study on outsourcing from the employee perspectives, this study reports the finding factors influencing outsourcing success. Employing a survey research methodology involving 60 employees of a company that heavily involved in outsourcing activities, the results show that both partnership quality and service quality are significant predictors of outsourcing success. This study provides empirical evidence from the user perspective on the importance of partnership quality and service quality in ensuring outsourcing success