d Birmingham and Solihull Mental Health NHS Foundation Trust. e Birmingham and Solihull Mental Health NHS Foundation Trust

Background: The provision and quality of mental health services in Acute General Hospitals is a growing con-cern. Developing research to elicit the views of patients and staff will offer insights into service improvements. The Rapid Assessment, Interface and Discharge service (RAID) developed in an Acute General Hospital to deliv-er a rapid-response, 24-hour, 7-day- a- week, age-inclusive intervention was evaluated for its impact on staff satisfaction, with emphasis on staff training; and patient satisfaction, with emphasis on the differences in satisfac-tion between working age (under 65 years) and older adults (over 65 years). Population: Staff working in acute hospital caring for patients with mental health needs, and patients presenting to acute hospitals, requiring clinical input for their mental health. Methods: Data on patient satisfaction was collected through a structured telephone questionnaire including fixed and open-ended questions. Data related to staff satisfaction regarding the service provided was collected by a semi-structured interview administered face-to-face with staff from wards referring to the team. Training was evaluated using open-ended, Likert-scale and open-ended questionnaires. Results: Results show that the majority of working age patients rated the service as ‘good ’ (42.2%), felt that the team was helpful in their care (84.8%), met their mental health needs (69.7%), and treated them with respect (96.1%). Overall, older adults rated the service as ‘excellent ’ (58.3%), felt that the team was helpful in their car