Published By: Blue Eyes Intelligence Engineering

Abstract — At the beginning of the millennium, the higher education passes through a process of adaptation to the current needs of society, a process marked by globalization and unprecedented development of the information technologies. Given by increasing the number of the students and the offer of specializations, the competitive inter-university system development and intensification of the international academic cooperation, it appears logical to implement a type of educational management to increase the services offer, their effectiveness in promoting the performance in the competitive conditions. In this context, the quality is undoubtedly one of the most important requirements of any result of actions taken, and any activity for detecting the problems, to assess the influence and find solutions to solve them is, for any organization, the key of the progress. The QUALITY term and the international symbol Q can be used in many different circumstances. Thus, it can be spoken by the quality of products, services, life, education, learning, vocational training, etc. Index Terms — decision, information, information system