FOR PATIENT SAFETY AND QUALITY

Communicating your change plan Communicating your change plan to your stakeholders—individuals positively or negatively impacted by your change—is a critical step in getting buy-in for a change. How to use this tool This tool provides a set of guiding questions to consider as you develop a communication plan. Remember that one size does not fit all, and different types of stakeholders will likely require different types of communication plans. Some tips: • Communication is not a one-and-done event. Communicate throughout the change process. • Communication isn’t telling; it’s two-way. Use your communication plan to create opportunities for feedback. Be transparent about whether feedback was incorporated or not and share your reasons. • Don’t limit yourself to verbal communications. Communicate by example and by coaching