Knowledge Management System: Critical Success Factors and Weight Scoring Model of the Technical Dimensions

Knowledge Management System is an old topic implemented since 1996 in different industries, however, it is still considered new and young in some regions such as the Middle East. Few of the UAE organizations have proven that the effective implementation of KM initiative adds valued to them in terms of cost reduction and time reduction. These are organizations such as Dubai courts, Dubai police, Dubai Customs and Emirates Airline. The purpose of this research is to study and identify the technical dimension critical success factors of KM and then use lessons learned to develop a weight scoring model as a framework to be used in other UAE organizations. A survey and interviews were conducted to answer research hypothesis. The findings revealed that CSFs prioritization depends on the organization’s strategy and type of business. The services governmental organizations, such as Dubai Customs, Dubai Courts and Emirates Airline emphasized on the software and hardware features in addition to managing and retaining tacit knowledge. Private production organizations, such as BP and ADOG, gave priority to the social networking applications and protocols and standard to manage the flow of data and information and then sustain the quality