Services Quality

The concept of (JIT) has successfully implemented in the manufacturing organizations. The researchers agree that the (JIT) is able to reduce the production cost and improve the products ' quality. All the evidences are reported about the success or the failure of (JIT) application. Although the concepts and the tools of the (JIT) are developed in the production, but they can be identified, analyzed and changed for the service organizations. This paper suggests a framework to improve the (JIT)-based service qualities which is accepted as a beneficial framework for the manufacturing organizations. In this paper, a theoretical method of service quality is suggested which is based on the literature, history of the service quality and (JIT), field studies and the identified related factors. Moreover, a research method is provided for the practical testing model of service organizations ' actual data using to test the (JIT) effects of the service organizations. Finally, a theoretical framework is prepared to support the (JIT) application in the service organizations. 1