An Ontology Artifact for Information Systems Sentiment Analysis

As companies and organizations increasingly rely on on-line, user-supplied data to obtain valuable insights into their operations, sentiment analysis of textual data has proven to be a most valuable resource. To understand how sentiment analysis can be used effectively, it is important to identify what types of sentiment analysis could be employed during the analysis of a given situation. This research proposes an Information Systems Sentiment Ontology, the purpose of which is to provide a basis for mining and understanding sentiment, specifically from text provided by customers as online content. The Information Systems Sentiment Ontology is developed by analyzing the literature on emotion, sentiment analysis, and ontology development and from prior research on online forum analysis. A traditional design science approach is followed to the ontology development. Details on the creation and application of the ontology artifact are provided