Ambulance Paramedics

ii The work of ambulance paramedics is usually physically and emotionally draining and can place significant amounts of pressure on the emergency service worker. The work they do can impact their social life, their family and ultimately, their health. The primary aim of this research was to explore the psychological and social coping strategies of ambulance paramedics, in dealing with the day to day aspects of their work in the context of their long term health and well-being. A secondary aim was to examine the use of current peer support programs and other referral services used by paramedics. This study was a qualitative exploration of the experiences of ambulance paramedics through interviewing. Qualitative research has allowed the researcher to capture the stories of individuals, in their own words. This study included nine novice paramedics (first year) and 12 longer term employed (five plus years) paramedics within Rural Ambulance Victoria. Participants were also recruited to reflect the gender ratio in the paramedic workforce. Findings indicate that: (1) despite length of service each paramedic has a story to tell which indicates they have been impacted by what they see, (2) their family and social lives are negatively impacted, (3) paramedics use many coping strategies-- both functional and dysfunctional, (4) paramedics have reservations about the type of support they request, and (5) there was evidence to suggest numerous participants have, or are, suffering from acute and/or chronic PTSD. These findings will contribute to our understanding of the work life of paramedics. Outcomes will further inform the development of “best practices ” in improving the health of paramedics by providing an informed consideration of what the paramedic themselves consider to be valuable and accessible within the context of organizational support. ii