Add to ORKGI am fortunate to have had the opportunity to undergo the Doctor of Business Administration (DBA) Program which helped considerably in my personal development as well as giving me significant academic knowledge. However, I could not complete this program without the assistance from various people who always stood by my side to provide me with support, inspiration, and motivation whenever I was in need. This thesis will not be complete without me expressing my sincerest thanks to the following people for their encouragement: I would like to thank to my family, including my Dad, Mum and brother and my friends for their emotional supports and belief in me. I am eternally grateful to my principal supervisor Dr. Mario J. Miranda for his directio...