A Dialectic Approach for User Requirements Engineering for Multi-User Systems

Interactions with information systems shall create a positive user experience (UX) based on a perceived fulfillment of the user requirements during these interactions [15]. User requirements reveal the user needs with respect to the achievement of par-ticular goals with the help of a particular system in a particular context. The user needs are the underlying rationales of desires which are expressed by users [18]. However, users tend to form requirements for desired experiences or design solutions rather than for concrete goals or needs. A proper user requirements engineering has to identify these needs by reasoning, which requires an intense engagement with user goals, needs, and desires. This is especially hard in projects with a large number of geographically distributed stakeholders, where the organizational handling is hard and cost intensive [1]. Due to this fact, the number of misunderstandings, overlooked requirements and ambiguities increases and cannot be discovered and resolved in an early development phase. As shown in [18], [19], particular existing requirements elicitation approaches are not appropriate for a large group of stakeholders and leave out important information; others require a lot of effort or time or face a hard selec