Usability Requirements for Accessible Tourism Systems

This paper investigates the usability requirements for an accessible tourism system. Tourism is an information intensive industry that heavily relies on ICTs to disseminate information, facilitate bookings and transactions, and provide customer support. However, inaccessible tourism web pages imply that travellers are not able to use a service, consume information or book a trip. To support these processes, the online environment in which they operate needs to be accessible and inclusive to effectively cater for a wider range of customers. However, there are barriers to online environments that diminish participation. To remove those barriers and effectively address customer needs, destinations and tourism organisations need to understand the requirements of the users. This study looks into the usability requirements for accessible tourism systems and identifies requirements that are important for travellers and with and without disabilities