Understanding Individuals ’ Intention to Use E-Government Services: Development of an Integrated Model

In recent years, governments worldwide have acknowledged the importance of delivering services to their citizens using multiple channels. Thus, in addition to letting citizens access government services via traditional channels, governments are making substantial investments in e-government initiatives. However, the success of these initiatives is largely influenced by the usage intention of individuals to access e-government services. In this research-in-progress paper, a model is proposed to better understand individuals ’ intention to use various types of e-government services. The model includes a set of factors which were identified through a rigorous three-step filtering and tailoring process which represents four theoretical perspectives: technology acceptance and adoption, trustworthiness, channel preference, and national culture. The implications of this model to theory and practice are outlined