Towards LivingAgendas – Shaping the next generation of business meetings

Abstract. Business meetings are omnipresent in all kinds of organizations. This paper presents an analysis of meetings at one specific medium-sized enterprise. By means of ethnographic studies, we observed collaboration and coordination problems in meetings. We address these problems with socio-technical meeting patterns, as documentations of good practices that help to understand and change the social interaction, the infrastructure, or both. These pattern-driven interventions helped us to gain insights into the socio-technical aspects of meetings. Finally, we created a first prototype of an integrated meeting support system