Service Level Agreement Assurance in Cloud Computing: A Trust Issue

Abstract--Most of the organizations are running their applications in cloud due to reliability, scalability, high performance, low band width and trust on cloud service provider(CSP). The cloud service providers provide the services to the registered cloud users on payment basic across the glove. The cloud services are basically categorized as SaaS, PaaS, and IaaS. The services are available to the users depending on cloud deployment and the SLA(service level agreements) between the service providers and the users. SLAs gives a transparent view to the cloud users which includes the delivery ability of a service provider, the performance target of the user’s requirement, the scope of guaranteed availability of the cloud services The main objective of this paper is to provide a clear idea about the cloud service level agreements and the cloud computing model