Concepts of service quality measurement in hotel industry

All businesses whose service depends on building long term relationship need to concentrate on maintaining customer’s loyalty. In this respect, loyalty is greatly influenced by service quality. As such, hotels often invest in managing their relationships with customers and maintaining quality to ensure that customers whose loyalty is in the short term will continue to be loyal in the long term. The growth in hotels is well anticipated as evident in the researches and analyses conducted by experts and relevant organizations in this industry. In this paper the author trying to sort out the impact of service quality on customer loyalty in the Hotel Industry