Research on User Experience Quality Assessment Model

Copyright © 2013 Jiangping Wan et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The user experience influencing factors of smart mobile phone is explored in order to assess its quality. At first, we discover user experience influencing factors of smart mobile phone and establish user experience quality assessment model with grounded theory, which include both environmental experience and user experience, then calculate the weight for each factor with analytic hierarchy process: interaction (0.115), usability (0.283), durability (0.091), innova-tion (0.104), screen vision (0.098), appearance design (0.071), touch experience (0.057), entertainment(0.133), emo-tional beggar (0.048), and first four key influencing factors are discovered as follows: usability, entertainment, interac-tion and innovation. Finally, the model is verified through quality assessment for five smart mobile phones, we hope that it can give some inspiration to mobile phone manufacturers and operators