Ramakrishna Kumar

“Help Desk Management System ” is a software solution for PC troubleshooting in the work place. PC problems at the work place occur frequently. Such problems may negatively affect the employees work and reduce the workflow efficiency. Help desk teams sometimes find difficulty in rectifying these computer issues within a speculated time frame due to in experience staff or sometimes spending time on trouble shooting the previous similar type of problems. The time required for help desk team members to solve all computer problems can be reduced by using Help Desk Management System that will enable sending and receiving PC complaints by employees and taking the backup of the trouble shooting information will allow the help desk team to handle the complaints effectively and efficiently. This system meets the needs of information technology department by providing a number of features such as recording the solutions for future reference, text chat, send text messages, and so on