INIST-CNRS, 2 allée du Parc de Brabois, F-54519 Vandœuvre-lès-Nancy Cedex.

Purpose: The article provides insight into the evolution of document supply from traditional print copy delivery to a modern service of resource discovery and secure electronic supply. Approach: The study is based on evidence from empirical data at INIST, as well as inquiries and case studies from other suppliers and customers. Findings: Four topics are presented: the customers ’ needs, the use of new technologies in the front- and back-office, resource sharing and networking on the national and international level, and the negotiation of copyright agreements with publishers. Originality: Based on evidence, an overall synthesis is given on significant developments, providing outlines of the future of document supply