DOI:10.2298/CSIS090608018S Supply Chain Performance Measurement System Based on Scorecards and Web Portals

Abstract. Successful supply chain management becomes essential for the ultimate success of corporations. Companies today seek an effective performance measurement (PM) system to maximize the bottom line. Unfortunately, performance measurement in the supply-chain field has not kept pace with today’s world of interdependent business relationships. What companies need is a new PM system that unifies different business elements, concepts, technologies and tools. In this paper, the architecture of such a pervasive PM system is introduced. The main system elements such as process model, metrics and data warehouse are described. Finally, a specialized PM web portal which enables proactive performance monitoring and fosters the improvement and optimization is presented