IT outsourcing.

A study of large, multinational outsourcing projects show that many risks associated with IT outsourcing occur due to communication failures between the client and vendor. Screening potential communication problems indicate the existence of gaps in information flow that occur due to ‘information risks ’ or mistrust in the communication process. The central thesis of this paper is that effective management of technical communication processes at every stage of executing the contracted deal reduces information risks and establishes trust between the communicating parties. This is ordinarily made possible by using appropriate communication modes to address the tangible information risks en route to and from client to vendor. If and only if the information risks have been listed and the environment of trust assessed, is it then possible to evaluate the contribution of the communication process to measure up to the required outcome of time, cost and performance – typical metrics of project health. Subsequently, the present work is intended to design a communication workflow for best practices among project managers that provides a high trust, low risk knowledge communication platform that is conducive to IT outsourcing project success