Superintendent of Schools SUBJECT: TWELFTH ANNUAL CUSTOMER SURVEY

The attached District Customer Survey report describes findings from the administration of the Twelfth Annual Customer Survey in Broward County Public Schools (BCPS) during the 2005-06 school year. The survey was administered to all District full-time instructional staff, students in grades 3 through 12, and a sample of parents. Results revealed that 80.1 % of BCPS teachers, 63.4 % of students, and 87.6% of parents rated their schools with an “A ” or “B ” grade, and over 80 % of each of the respondent groups gave schools a grade of “C ” or better. This year, schools had the option to choose between online or paper survey administration format for the student and teacher surveys. Compared to last year’s response rates, the student response rate increased from 76.2 % to 81.7%, and the teacher response rate increased from 63.7 % to 75.3%. However, the parent response rate, which had reached 38.3 % in 2004-05, decreased to 33.8 % in 2005-06. The parent response rate may have been influenced by the loss of completed parent survey forms by Education Technology Services (ETS). Although parent surveys for 14 schools were excluded from the calculation of the parent response rate, other surveys, which could not be verified as missing, were included in the non-respondent count. ETS staff will institute new processes to ensure that, in future administrations, paper surveys returne