CONNECTING THE DOTS: ACCESSING E-GOVERNMENT

Mechanisms allowing the public to access, and contribute to, government services must be incorporated in the e-government process from the very beginning. Government organisations must also change to be able to properly use new technology and transform government in ways that use that technology to enhance governance and citizenship. Public access does not simply mean addressing technical issues, by making government services available to the public, but also means educating the public on how to use the services. The groups who are most dependant on government services are currently those who are least likely to have the knowledge and resources to use online services. Technical expansion of e-government must go han