IS/IT Investment And Organisational Performance In The Financial Services Sector: A Credit Union Case Study

This article presents preliminary results of research into the relationship between IS/IT investment and organisational performance in the Financial Services Sector (FSS). This results presented in this paper are from the first case in a series of six separate cases within the Australian FSS. Case study methodology was used to collect data (from interviews, documents and other sources) in a small sized Credit Union. Preliminary results obtained thus far indicate support for components of the IS/IT investment model. In addition, results suggest the presence of a set of intermediary variables, namely operations, product delivery and customer service, but more research is needed to further develop and refine the model. It is hoped that this model will lead to a better understanding of the business value of IS/IT and the effects of both management practice and Strategic Information Systems Planning on the relationship between IS/IT investment and organisational performance