during normal operations and flight crew training Study One: Interview Study to identify Error Management practices in experienced Training Captains.

ii iii EXECUTIVE SUMMARY Human Error remains a significant causal factor in the majority of aviation incidents and accidents. In response to the ubiquity of human error, it has been suggested that a key to maintaining safety in high risk industries lies in the development of specific error management training programs. However, we are still some way from defining best practice in error management training. The study for which the results are presented in this report sought to investigate the wide range of individual expertise with respect to the management of errors during normal flight operations, and the development of error management skills in the training environment. The study adopted an interview-based approach to the investigation of the core components of effective error management, and error management training within the commercial aviation environment. As an explicit objective of the study was to collec