Use Of ICT In Smes Management Within The Sector Of Services

The knowledge-based economy, along with the impact of the information and communication technologies (ICT) in management of the organizations, presents a growing interest in strategic management literature. Nowadays, information and communication technologies are recognized as key tools in management processes, having a remarkable potential to contribute to sustained competitive advantage for businesses. However, some difficulties in using information and communication technologies and aligning them with strategic development could appear in case of small and medium enterprises (SMEs). The aim of this study is to reveal and analyse the key factors of implementing information and communication technologies in small and medium business within the sector of services. We examined how information and communication technologies could influence the organizational practices of SMEs within the sector of services. Based on the results of the study we offer some reflections on knowledge-based economy practices in SMEs management within the sector of services. Key Words: information and communication technologies, small and medium enterprises, management, services, knowledge-based economy