1EMOTIONS IN ORGANIZATION: MORE THAN MERE FLUCTUATIONS

Emotions as a neglected factor Organizational scientists, economists and sociologists have generally focused on organizations as rationally designed and operated structures. The set of technologies that bring organization incumbents into collective action, hierarchies that formally structure relationships within the group, and rationally built incentives that motivate organization participants to stick to common goals were viewed as organizational carcass. To this solid ‘skeleton’, ‘tissues ’ of interactions and relations between individuals are attached. All deviations from the ‘carcass ’ are seen as mere fluctuations, random variations around the formally defined organizational components. Evidently, many phenomena of internal organizational dynamics cannot be described by this simplified representation. Qualities of individual personalities and complexity of internal psychic life are ignored. Aspects of group dynamics (conformism, informal leadership etc.) and factors of sociality (customs, traditions, norms of behaviour that determine communicative openness and readiness for cooperation) are disregarded. Within certain developments of the organizational theory (and economic theory o