Passengers ’ Waiting Behavior at Bus Stops

Providing better environment that passengers can wait for bus comfortably is an important factor for promoting bus use. This paper investigates the relationships between passengers ’ waiting behavior at bus stops and their irritation levels to waiting for the bus. From the observation surveys on passengers ’ waiting behavior at bus stops, it was found that half of them were doing some activities while waiting but others were doing nothing and just waiting. We conducted questionnaire surveys for collecting information on their irritation levels and some attributes in addition to observation surveys. The results showed that irritation levels were affected by waiting time, activity engagement at the bus stop including spending time in a nearby convenience store, time constraints at destinations, and environment of the bus stops. Sitting on benches was very useful for mitigating the irritation levels especially for the elderly passengers, but some factors prevented them from sitting on the benches