The NCBI Handbook User Services 22. User Services: Helping You Find Your Way

The User Services team is the primary liaison between the public and the resources and data at NCBI. User Services disseminates information through outreach training programs and exhibits at scientific conferences and responds to incoming questions by email and telephone assistance. The team instructs people in the use of NCBI resources, responds to a wide range of questions, receives comments and suggestions, and coordinates with the NCBI resource developers to implement suggestions from users. In addition, User Services develops documentation, tutorials, and other support materials; produces the NCBI News; and publishes articles on NCBI resources