©2005 DLMann and European TRIZ Centrum. TRIZ And Complexity: Systematic Innovation For Business & Management

There are approximately 2000 management texts published every year. The paper describes the outcome of a research programme, starting in 1996, aimed at distilling ‘best practice ’ from these and other public domain business literature. The foundations of the research emerge from definitions of ‘best practice ’ identified and distilled from TRIZ. The paper describes the factors common to both technical and business applications of the TRIZ philosophy, method and toolkit. It then describes a more fully integrated business and management methodology, constructed from TRIZ foundations, but now integrating ideas and concepts from Cybernetics research and Complexity Theory. A final section of the paper then goes on to examine some of the individual situation definition and solution generation tools found in the resulting new methodology. Given their broad level of applicability, specific focus is placed on the new business conflict-elimination matrix, discontinuous trends of evolution, and a definition tool – originating outside TRIZ – aimed at helping users to obtain a better understanding of complex people situations