Toru Iiyoshi, Carnegie Foundation for the Advancement of Teaching

Abstract: This session will explore a coherent and well-defined framework for understanding knowledge management tools in education from national, cross-institutional, institutional, and technological perspectives. Building on the framework, we will offer practical solutions for putting knowledge management tools into practice to support students, faculty, institutions, and initiatives. Definitions of knowledge, e-knowledge, and knowledge management: 1. …business process for managing intellectual assets. It is a discipline that promotes an integrated approach to the creating, capture, organization, access, and use of a company's knowledge and information assets. Examples are structure databases, textual data, and the tacit knowledge and expertise of individual employees. (Gartner as quoted by Educause) 2. … the systematic process of finding, selecting, organizing, distilling and presenting information in a way that improves an employee's comprehension in a specific area of interest. (Educause) 3. …the set of organizational processes that create and transfer knowledge supporting the attainment of academic and organizational goals. (Townley, 2003) 4. …relates knowledge to institutional missions and to individual goals of scholars in ways that lead to increased organizational accountability and effectiveness. (Townley, 2003) 5. …[the ability to] capture the knowledge embedded in their organizations…(Brown & Duguid