Planning and implementing user-centred design

The tutorial presents a structured approach to user centred design, based on the principles of the forthcoming International Standard “Human centred design processes for interactive systems ” (ISO DIS 13407) and other associated standards. A core set of practical methods which support the approach are described. These have been selected by the European Usability Support Centres on the basis of their applicability, maturity, availability, and cost-effectiveness. The tutorial gives an overview of each method, and describes criteria which can be used for selecting appropriate methods. The benefits of demonstrating conformance to ISO 13407 are explained