Understanding Knowledge Sharing Intention From IT Service Operations and KM Infrastructure Perspectives

Knowledge management (KM) is an extremely important activity in the IS industry where IS/IT professionals are often involved in knowledge-intensive work. To add value and benefit the organization, knowledge of these professionals needs to be shared. The business focus of IS/IT industry is changing from technology management to service management, the concern of IT Service Operations (ITSO) is increased. In addition, KM Infrastructure (KMI) is one of key organizational capabilities lead the organization in the direction of successful KM. Consequently, it is believed that both ITSO and KMI of organization affect knowledge sharing behavior of their employees. This research explores the influence of ITSO and KMI on employees ’ intention to share knowledge, and proposes a research model from this perspective. Overall, the results demonstrate a strong support of the proposed model