Improving Hospital Workflow: As Simple As Introducing New Systems

This paper reports on work in progress in an investigation of the role of IS in achieving more effective management of work-flow processes-where such improvement is only one of many goals of stakeholders in the hospital system. The investigation has two parts. The first part, now completed, is reported on briefly before the ongoing second part is introduced- a work-flow analysis of a newly automated hospital process. The work is founded on theoretical concepts of ‘strategy ’ and how relevant those concepts are to the hospital context and to those hospital stakeholders with a commitment to better health outcomes