Enterprise E-Learning Success Factors: An Analysis of Practitioners ’ Perspective

This study proposes nine success factors for enterprise-wide e-learning. These factors were derived from the literature, interviews with e-learning project leaders and analysis. Twelve semi-structured interviews were conducted and analyzed in order to find out the best success factors to implement e-learning. These factors are divided into two categories: “must-have ” factors and “nice-to-have ” factors. The must-have factors include: useful and easy to use e-learning tools, marketing, management support, the right organizational culture, and the existence of a real need for the organization. The “nice to have ” factors include: time to learn, support, mandatory learning, and incentives. Based on the research conclusions, a checklist of e-learning success factors is provided