Value-driven service matching

Electronic service bundles such as Internet access and Voice over IP become increasingly important for the econ-omy. The requirements engineering problem is how to com-pose an e-service bundle such that consumer needs are met optimally, and the suppliers provide the services economi-cally sustainable. We propose a technique to match a con-sumer need with a multi-supplier bundle of commercial e-services, which we illustrate by means of a telecommunica-tion case study. 1