sbargava (at) umd.edu

mball (at) rhsmith.umd.edu Abstract—The on-time performance of passenger trips has received a great attention from government agencies in recent years but lacks a systematic metric to measure or trace the impact of flight delay to air travelers. The proposed model considers possible trip types of a passenger, utilizes system-wide flight-based performance metrics, and employs statistical approaches in order to develop an aggregate delay metric from passenger’s perspective. Its results can be used to analyze historical passenger schedule reliability and can also be used to predict passenger experience for future aviation system. Keywords-delay, passenger trip, performance metric, air travel I