THE WORK, THE WORKER AND THE MACHINE: LEARNING THROUGH COMMUNITIES OF PRACTICE IN MANUFACTURING

This study examined the learning process associated with problem solving contexts among manufacturing workers. Using a modified critical incident method, we interviewed twenty machine operators from three organizations about problems they encountered in work. The findings suggest that learning is mediated through a triadic, dialogical relationship of the worker, the work, and his or her machine. The ongoing process of becoming a machine operator is embedded in these relationships and within a broader community of practice. Recent changes in the nature of work and the workplace are renewing emphasis on work-related learning. Many of these changes are being implemented to help organizations remain competitive. Organizations are using formal training programs to help their workers address this need. As Rowden (1966), suggests, “a literate, educated, inquisitive, problem solving workforce is essential to the survival and competitiveness of business and industry ” (p.3). The U.S. industry spends more than $120 billion annually on formal training programs and related costs (Day, 1998). Yet, the effectiveness of such training programs remains in question. Only a small minority of workers regard the knowledge and skills they gained through employers ’ trainin