USING NON-EMERGENCY INTER-FACILITY TRANSPORTS TO CREATE A REVENUE STREAM STRATEGIC MANAGEMENT

Since the inception of Maine’s managed care plan, the Bangor Fire Department had striven to obtain contractual agreements with insurers by becoming a full service provider of emergency medical services. This was accomplished by expanding their services to include non-emergency transports. Private ambulance providers have increased their pressure on public fire service organizations to take over all medical transport in many communities, including the city of Bangor, Maine. The problem this created was a potential loss of revenues from the transport services, which would threaten the current revenue stream used to offset cost. The purpose of this research project was to determine if fire-based non-emergency transport service should be performed by the Bangor Fire Department and to develop a potential revenue projection. A historical and descriptive research methodology was employed to answer the following research questions: 1. What is the Bangor Fire Department’s current ambulance/rescue transport history? 2. What is the potential revenue projection from expanding into the inter-facility transport business