Transactional TRIZ, Theory, Application, and Execution, Part II: The Contradiction Matrix

This series of articles will make the case for a version of TRIZ that applies for transactional, service or business applications. The first article addressed the relationship between intelligent problem analysis, creativity and components of creative problem solving. This analysis is appropriate for all philosophies of TRIZ. However, beyond philosophy, many non-manufacturing people often have a difficult time with the nomenclature associated with manufacturing techniques. And with that, they believe the tools and examples are not relevant to their workplace. The author has found this true in both Six Sigma and Lean training events. But when the material is changed ever so slightly to be put in terms of the business environment in which they serve, the users are quite adept at utilizing the same tools and examples with which they formerly had issues. The second article will present a case for a Transactional Triz matrix. The modification here will be much more than cosmetic. And the third article will offer a relatively cosmetic modification of ARIZ to convert the language to be more accessible to people who solve transactional problems