Special Issue on New Paradigms in Network Management Web-based Internet/Intranet Service Management with QoS Support

There exist various application services such as e-mail, file transfer, news, telnet, archie, gopher and WWW on the Internet. New application services such as Web hosting, entertainment and electronic commerce are continuously being developed and deployed over an enterprise network infrastructure that spans multiple control domains. These services must be managed and controlled in order to provide secure, reliable and efficient services to users. In this paper, we present the design and implementation of a Web-based Internet/Intranet service management system with Quality of Service (QoS) support. We analyze the requirements of Internet service management and various Management Information Bases (MIBs). In particular, we have defined the QoS parameters for the management of Internet services and developed a new WWW service MIBs for QoS management. The specific functions for the management of Internet services have also been designed and implemented. The support of QoS management is extended into a multi-domain environment using the Service Level Agreement (SLA) concept. SLA among multiple control domains is measured, monitored and verified. We have built a prototype system in order to verify the functionality and performance of the proposed Web-based Internet service management system. The prototype system utilizes Java and CORBA technologies, so that various benefits of these technologies such as platform independence and scalability can be obtained