Planning and implementing user-centred design

The tutorial presents a structured approach to user centred design, based on the principles of the International Standard “Human centred design processes for interactive systems” (ISO 13407) and other related standards. A core set of practical methods which support the approach are described. These have been selected by the European Usability Sup-port Centres on the basis of their applicability, maturity, availability, and cost-effectiveness. The tutorial gives an overview of each method, and describes criteria which can be used for selecting appropriate methods. The benefits of demonstrating conformance to ISO 13407 are explained