Add to ORKGTechnological breakthroughs have generated new forms of services, such as self-services or remote services. In this paper, we discuss how these new types of technology-based services are qualitatively different from traditional service provision, how they fit into existing service typologies and provide an extension of existing frameworks to capture their unique characteristics. Based on this, we outline managerial implications and open research questions
[[abstract]]With the popularity of self-service applications increasing, technological advances in t...
Service organizations increasingly organize themselves and operate on a value chain level. This crea...
This paper defines digital service in the context of technologically enhanced value co-creation betw...
Technology is changing society, organizations, and interactions between service organizations and cu...
International audienceTechnology is undoubtedly a core element of innovation in services. However in...
With the increasing importance of new services, various models for new service development have been...
Purpose This paper introduces the special issue of the Journal of Service Management dedicated to th...
This article expands the discussion of the impact of technology on services and contributes to a bro...
Value co-creation in actor-to-actor relationships has fundamentally changed through the prevalence o...
Several service classifications based necessitate the need for on service- specific attributes, serv...
Service organizations increasingly organize themselves and operate on a value chain level. This crea...
For the last 50 years, we have been witnessing increasing growth of what traditional economists refe...
The service encounter – one of the foundational concepts in service research – is fundamentally chan...
<p>The objective of this paper is to discuss the concepts of services, innovation and Techno-Economi...
This book presents latest research on the evolution of consumer services, as these services continue...
[[abstract]]With the popularity of self-service applications increasing, technological advances in t...
Service organizations increasingly organize themselves and operate on a value chain level. This crea...
This paper defines digital service in the context of technologically enhanced value co-creation betw...
Technology is changing society, organizations, and interactions between service organizations and cu...
International audienceTechnology is undoubtedly a core element of innovation in services. However in...
With the increasing importance of new services, various models for new service development have been...
Purpose This paper introduces the special issue of the Journal of Service Management dedicated to th...
This article expands the discussion of the impact of technology on services and contributes to a bro...
Value co-creation in actor-to-actor relationships has fundamentally changed through the prevalence o...
Several service classifications based necessitate the need for on service- specific attributes, serv...
Service organizations increasingly organize themselves and operate on a value chain level. This crea...
For the last 50 years, we have been witnessing increasing growth of what traditional economists refe...
The service encounter – one of the foundational concepts in service research – is fundamentally chan...
<p>The objective of this paper is to discuss the concepts of services, innovation and Techno-Economi...
This book presents latest research on the evolution of consumer services, as these services continue...
[[abstract]]With the popularity of self-service applications increasing, technological advances in t...
Service organizations increasingly organize themselves and operate on a value chain level. This crea...
This paper defines digital service in the context of technologically enhanced value co-creation betw...