Emergency Response Coordination and IT support: Contingency and Strategies

This article explores the emergency response coordination phenomena and discusses the response contingency that impacts coordination performance. The authors synthesize the prior literature and examine the critical issues of coordination task analysis, coordinator relationship management, response pre-planning, psychological coping, and information system designs. The multi-dimension lens highlights the interactions and dynamics between tasks, actors, and technologies and suggests the importance of contingency in determining the emergency coordination performance. The paper contributes to the theory development and information system design in the research of emergency response