Studying Academic Lawyers’ Information Seeking to Inform the Design of Digital Law Libraries

We report findings from the initial phase of our study on legal information seeking, which comprised a series of semi-structured interviews and naturalistic observations of academic law students and staff looking for electronic legal information. This study has the long-term aim of informing the design of digital law libraries. Participants found it difficult to use digital law libraries, arising from poor knowledge of the digital library system rather than from poor general electronic research skills. Hazy and faulty system-related knowledge were rife, suggesting the need for academic lawyers to understand more about the digital library systems that they use (within-systems knowledge). These lawyers chose to rely primarily on one major digital law library for legal information seeking. Their preference was often based upon vague or flawed rationale and suggests the need for academic lawyers to appreciate the situations in which different electronic resources might be useful (between-systems knowledge). Introduction and motivation for research Our work is motivated by the desire to support digital library users in ‘getting to grips ’ with electronic resources. More specifically we are motivated by the wish to support users in understanding how to use, and in which situations it i