DATA QUALITY AND KPIs: A LINK TO BE ESTABLISHED (Research-in-Progress)

Business organisations must achieve efficient and effective processes in order to attain competitive positions. The performance of these processes is measurable through key performance indicators (KPIs). KPIs are very important to management decision-making and are relied upon by all levels of an organisation to measure success in achieving outcomes. An organisation needs to be able to identify its high-value high-risk data quality (DQ) issues that support each KPI. Thus, it is thought that a rigorous framework that guides the mapping of DQ dimension to KPIs is needed to provide confidence in decision-making. In order to develop a framework that maps DQ issues to KPIs, the current state of DQ in Australian organisations and the degree of DQ initiatives which are linked to organisational KPIs will be investigated. A proposed nation-wide survey and case study findings will be used together to develop the framework for mapping DQ efforts to organisational KPIs. This research will also address the question of how criteria which link DQ initiatives to organisational KPIs can be established